Rollout management system

Company

 An importer of renowned car brands.

Case

The importer wants to deploy a new distributor management system to all distribution organizations in the Netherlands. Zest was asked to manage the transition, guide the IT organization and boost the operational performance of the IT management team.

Results

An improved cooperation and coordination of the external IT management team, supported by a new design of IT management processes and governance. The new agreements have been secured in a Service-Level Agreement (SLA) with the distributors. During the transitional period the company remained fully operational and new distributors were connected to the ERP-system. At the same time the number of service calls was cut in half within five months time.

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